Customs information, carrier hotlines, restricted and prohibited items and more
Before checking the price, please have the following information ready:
- Origin and destination zip-code or city name
- Shipping and delivery dates
- Type of item, and estimated weight and size
Check the luggage size and weight carefully and select the correct luggage type for a more accurate quotation and price. You can find detailed size and weight instructional pictures by moving your mouse cursor on each type of item(s) in our pricing page. Or visit our Shipping Weight and Size page for more information.
For special shipping requirements, please call us at 1-800-678-6167 for a quotation.
LuggageToShip provides flexible shipping options for your international shipment. You may select international express services with an average 3-7 business days delivery time, or a cost-effective option of international economy services with an average 4-10 business days delivery time. You can save up to 60% shipping fee from the main carrier public price but enjoying the same services. Please be advised that due to customs clearance, all international delivery window is estimated time. Your shipment may be delivered earlier or later than the delivery time quoted on our website.
Selecting the correct luggage/box size is important because it will help us in:
- Quoting the shipping fee correctly.
- Create shipping labels with a more accurate weight and size.
- Provide the carrier the size and weight information needed for a successful pick-up.
LuggageToShip offers competitive shipping rates and can ship various sizes of luggage, golf bags, skis and boxes. Please visit our Shipping Weight and Size page to find the correct size of your pieces.Please call us at 1-800-678-6167 for a special size shipment quotation.
Dimensions should be measured from the widest point of each side. For example, the length of your luggage is from the top point of the top handle to the lowest point of the luggage wheel at the bottom. You can find detailed size and weight instructions and pictures by moving your cursor on each type of item(s) in our quotation page. You may also go to our Shipping Weight and Size page for a detailed instruction.
You can check the price of your luggage, bag or box by estimating the weight and size. We suggest selecting the next size up as there will be additional fees if the actual size and weight of your item is more than the one selected.
If you figured the actual size and weight of your item after your order was submitted and processed, but it has not yet been picked up or dropped off, please contact us at 1800 678 6167 or email us so we can update your items and the shipping fee will also update accordingly.
Currently, we do not have direct cruise pickup and delivery services available. We can, however, deliver your luggage to your hotel nearby the cruise port, or to the nearest carrier location where you can retrieve it.
You can also drop-off your luggage at the nearest carrier location from the cruise, or you can request a pick-up at your hotel.
Customer can pay by credit or debit card such as Visa, MasterCard, American Express and Discover. Currently, we accept payment in US currency only.
LuggageToShip will not charge your card until we review and process the order. Your card will usually be charged within 1 business day after the order is submitted.
The main reason is customer mistakenly entered wrong credit card information. We
strongly suggest customer to double check their payment information before submission.
However, there are many other reasons that lead to credit card decline:
- There are not enough funds on your card.
- The credit card is not open to international transactions (non-US credit cards only).
- The credit card issued bank has placed high levels of security measures on your card.
Because the issued bank will not provide us detailed information as to why your credit card was declined, we suggest you contact your bank directly to check and solve the possible issues.
We strongly suggest you ship hard case luggage for a long international shipment. Please be advised that soft case luggage or duffle bags may be refused by our carrier partner for contents safety concerns. If you are shipping a soft case luggage or duffle bag internationally, we suggest you put the bag inside a double walled box. Please use the box size and weight for a shipping quotation
There are items that cannot be legally shipped per delivery carrier policies and
import country laws. The lists are not exhaustive, and it can vary by carrier and destination country,
but the following are the most common prohibited items:
- Alcoholic beverages
- (Lithium) Batteries
- Flammable liquids such as alcohol, nail polish, perfumes, and cigarette lighters
- Plants and animal products such as leather and fur
- Pressurized containers such as aerosols and hair sprays.
Please keep in mind this is just a general list. Consult your destination’s customs website for detailed information. Please check our Terms and Conditions for more details.
Alcohol-containing commodities such as perfumes, and pressurized containers such as hairspray, cannot be shipped as these are flammable. We strongly suggest not to ship these items as this will cause your shipment to be returned.
Non-flammable, non-corrosive, non-explosive, non-odoriferous and non-hazardous liquids are acceptable to ship if sealed inside a waterproof container. Paste and gels are often considered liquids. Please protect your contents against breakage and leakage.
Other toiletries can be shipped and imported without potential risks. However, we cannot guarantee this will always be the case as safety policies and regulations tend to change over time. We suggest you provide a detailed list of the toiletries you want to send so we can inform you on time whether it can be shipped or not.
Our insurance does not cover:
- Cosmetics damage of the luggage, including but not limited to cosmetics wear or
tears, scratches on your luggage, broken or missing wheels, straps, pockets, pull
handles, hanger hooks or other items attached to baggage.
- Fragile items including any breakable or temperature sensitive items.
- Glassware including but not limited to signs, mirrors, ceramics, porcelains, china, crystal, glass, framed glass, and any other commodity with similarly fragile qualities.
- Electronics including but not limited to laptops, cameras, personal computers, stereo equipment, personal audio devices, cell phones, TV.
- Antiques, collector’s items, precious metals and gems, works of art, precious jewelry.
- Any of the prohibited items listed in our terms and conditions.
- Any items damaged because of improper packing.
Please be advised our insurance does not cover the loss or damage arising from the
- Acts of Nature or God
- Consequence of War or Terrorissm
For more details, please check our Terms and Conditions .
NO. Your luggage/bag/case must be unlocked for
international shipments. However, you can use cable ties to “lock” your bag. You can obtain free cable ties from a staffed FedEx
The carrier and local customs authorities have the rights to open your bag and check the imported contents. Your baggage risks being returned if it cannot be opened by the carrier or customs officers. LuggageToShip is not responsible for delays or issues caused by a locked luggage
Once your order is processed, you will receive your shipping documents by email, which then will need to be printed out and attached correctly to your luggage or box. If you are in the United States and have placed your order 2 to 3 business days before the shipping date, we can mail you the shipping labels as well as luggage tags, label pouches, and cable ties (if applicable). This service is free of charge, but it is not guaranteed always available for all shipping services.
Yes, we can pick up from the hotel you are staying at for your convenience. Please:
No. The courier will not call or email you on the pickup date. Make sure the courier has easy access to your shipment and please have someone handover the shipment to the courier at the pickup location.
No. However, the tracking number record will update to "picked up" a few minutes after your package is scanned. Please make sure the pickup person scans the label barcode of each package in front of you before leaving the location, so the tracking record updates. Otherwise, your package may be deemed as "not picked up" by the courier, and we will be unable to file a claim for any shipment exceptions.
You may drop-off at any carrier staffed shipping center. Please click here to find the nearest drop-off location. We strongly suggest you drop-off your shipment at a nearby carrier staffed office so you can request the drop-off receipt and other labeling supplies.
Please DO NOT drop-off your shipment at a carrier drop box. LuggageToShip does not provide drop box drop-off service.
You can track your shipment on our tracking page, or our logistic partner’s tracking page. Tracking links: FedEx: http://www.fedex.com/us/track/ DHL: http://www.dhl-usa.com/en/express/tracking.html?nav=
Yes, LuggageToShip will monitor and keep track of all shipments until delivery. Our in-house shipping experts will timely communicate with you and the carrier for any shipping exception.
We can collect from most standard addresses worldwide. However, if you are sending to or from an area outside of the daily rounds of the carrier’s network, it may be designated as a "remote area". Typically, remote areas are places such as ski resorts and rural locations, and in some cases, it may be a standard populated area which our partners do not yet service as part of their daily route.
When sending to or from a remote area, an additional fee will be applied. We will inform you before your order is processed.
No, it is not necessary for you to stay at the destination address to receive the delivery. Family, relatives, friends, employees, residence doorman, or any other authorized person can accept the package on your behalf. A delivery signature is required for all international shipments. If you are shipping your items to a hotel, please check with the hotel if they can accept it for you in advance. If you are shipping items to a school, please check your campus delivery or mail room policies before booking your order.
|Shipping Information Sent||Label is created, package is not picked up|
|Stick labels and have package ready for pickup/drop-off|
|Picked up||Your package has been picked up|
|No action is needed|
|In Transit||Your package is in transit to the destination|
|No action is needed|
|With Courier||Your package will be delivered today|
|Be ready to accept the package|
|Customs Delay||Your package is delayed in custom|
|Call us or carrier if the delay is more than 1 day|
|Shipment On Hold||Your package is on hold by carrier for some reason|
|Call us or carrier right away|
A detailed packing list with item name, quantity, and value is always required by customs department of both export and import country.
If you are travelling and sending your used personal effects or sport equipment ahead, the customs of destination country may require your passport, visa, and travel itinerary copies to confirm the goods are intended for personal use and have no commercial value or are not intended for other purposes. In most cases, this will allow used personal effects to enter the country without customs delay.
Occasionally, the customs of the destination country may ask for additional documents based on the item(s) you are sending. We recommend our customers to fully comply with customs in order to have the shipment cleared and delivered as promptly as possible.
Please contact us at 1-800-678-6167 or email us at email@example.com if you have any question.
Any international shipment is subject to customs clearance and may be levied duties, taxes and/or related customs fees by the customs of destination country regardless of the shipment purpose and value. Please be advised LuggageToShip shipping fee DOES NOT include duties, taxes and related customs services fees. Customer is responsible for any duties, taxes, and related customs charges if applied (such as storage fee, brokerage fee, etc).
If any duties, taxes or related fees are due, you will be contacted by the local shipping carrier. If for any reason the call is missed or cannot be reached, you may need to contact the local carrier directly for payment instructions.
There are few instances where our carrier partner will pay in advance the due fees to customs to have the shipment released and avoid further delays, if customs allows. When your shipment is dispatched for delivery, the customs charges need to be reimbursed to carrier before your shipment can be finally handed and delivered to you.
If your shipment is time sensitive, we suggest planning in advance, shipping at
least one week before your travel, or contact us. There are many reasons that triggers customs delay, such as:
1) Missing or incomplete customs document(s)
2) Customs investigation or inspection
3) Requesting further information or document(s) from consignee
4) High volume of shipments for clearance
5) Due payment (applied duties and taxes and related custom services fee)
LuggageToShip team will monitor every shipment and timely communicate with the carrier and customer for any customs delay. Please contact us at 1-800-678-6167 or email us at firstname.lastname@example.org for additional information
Any international shipment is subject to customs clearance. A detailed item list with item name, quantity, and value of your shipment is required by customs departments of both export and import country. To avoid customs delay, please fill in the item list and provide a full and completed item information in order details page.
Please contact us at 1-800-678-6167 or email us at email@example.com if you need further assistance.
If you travel and send your used personal effects or sport equipment ahead, the
customs of the destination country may require a copy of the consignee passport and
visa to confirm the goods are intended for personal use and have no commercial value
or are not intended for other purposes. In most cases, this will allow personal
effects to enter the country without customs delay.
You can upload your passport and visa copy in order details page, passport information part.
If you are not comfortable providing us these documents, you may omit it and provide it directly to the local carrier if it is required.
If you travel and ship your used personal effects or sport equipment, we recommend our customers to provide the travel itinerary to the customs authority. Clearing personal effects through customs is different from clearing a commercial shipment. The customs authorities will require proof that the owner of the goods intends to remain the owner. The easiest and quickest way to demonstrate that you intend to remain with the items is to show that you have travelled with them, or plan to do so in the future.
You can upload and fill in your travel itinerary in order details page, travel itinerary part.
If you are not comfortable providing us this information, you may omit it and provide it directly to the local carrier if it is required.